This all depends on how busy we are. We prioritize emails from customers with questions that aren't answered in the FAQ, so if you haven't received a response, hopefully you'll be able to find an answer somewhere here.
Also, it's important to keep in mind that our system is set to show oldest tickets first. If you email in while waiting to follow up, your ticket will be marked as brand new and won't show as close to the top as it would have.
We respond to emails Monday-Friday, so if you email in on Friday night, the soonest you'll receive a response is Monday, but it typically takes 1-3 business days for us to respond to everyone depending on our workload, but we're working hard to expand our team to cut response time down.