Sometimes issues arise and we're so very sorry about that. If you placed an order and you're missing some of the contents or you received a different product then what you ordered, please email us with specifics. For us to be able to help as efficiently as possible, please send us details such as an order number, a photo of what you received, and information on what you are missing/what you received instead of something you ordered.
Articles in this section
- HOW DO MYSTERY PACKS WORK?
- I HEARD YOU GIVE OUT BIRTHDAY STRAPS, HOW DO I GET ONE?
- I LOVE ZOX! HOW DO I SHARE IT WITH MY FRIENDS?
- WHY AM I NOT RECEIVING EMAILS FROM YOU?
- HOW OFTEN DO YOU RELEASE NEW ZOX?
- HOW LONG ARE THE STRAPS AND IMPERIALS?
- CAN I PURCHASE A SOLD OUT ZOX?
- HOW DO I CLEAN MY ZOX?
- HOW DO I REDEEM POINTS FOR REWARDS?
- CAN I RESIZE MY IMPERIAL TO FIT BETTER?