Oh no, we're so sorry to hear that! We actually have a Happiness Guarantee on your very first order. Here's how that works:
If this is your first time ordering and you're not happy with the quality, fit, or overall look of your first ZOX, please pass it along to a friend and we'll give you a full refund on it. If you have additional unworn Straps, Imperials or Strings you'd like to return within 15 days of purchase, you can fill out the return form at the bottom of this page and we'll get you taken care of right away.
Happiness Guarantee cannot be used when your initial purchase was used in conjuction with our Share the Love program. Happiness Guarantee does not cover slow shipping times to foreign countries. If you are unhappy with the ship time, you can pay to return your Straps and the refund will be processed as soon as we receive your return.
Please note that we will only refund you for one item, if you are unhappy with more than one, you will need you to create a return.