We're committed to providing the very best experiences to everyone. To do this, we've created the ZOX Happiness Guarantee. This is our way of saying we're here, ready to do everything we can to make sure you're happy. Here's how it works with each of our products:
Straps, Imperials, and Strings
If this is your first time ordering and you're not happy with the quality, fit, or overall look of your first ZOX, please pass it along to a friend and we'll give you a full refund on it. If you have additional unworn Straps, Imperials or Strings you'd like to return within 15 days of purchase, you can fill out the return form at the bottom of this page and we'll get you taken care of right away.
Happiness Guarantee cannot be used when your initial purchase was used in conjunction with our Share the Love program. Happiness Guarantee does not cover slow shipping times to foreign countries. If you are unhappy with the ship time, you can pay to return your Straps and the refund will be processed as soon as we receive your return.
Mystery Packs have grown to be tremendously popular because they're as the name implies: Mysterious! 🙂 Half the fun of ordering a Mystery Pack is not knowing what you're going to get. Because of this, we can't offer our Happiness Guarantee on this product. We do, however, accept returns on unopened Mystery Packs within 15 days of purchase. Please note that all three individual packages must be unopened to qualify for a return.
We know that buying clothing online can be weird so we're opening up our Happiness Guarantee to make sure you're thrilled with the entire experience; everything from the fit to the finish. If you order a ZOX Hoodie and you're not happy with the quality or fit, you can exchange or return it to us free of cost. Our only requirement is that it must be unworn (aside from trying the product on) and still have all tags affixed. If tags are removed or the sweatshirt is worn/washed we won't be able to accept the return unless there's a manufacturing or material defect.
Our Imperial Backpack v2 is what we would hands-down consider the BEST backpack on the market for its price. To put our money where our mouth is, we've improved our happiness guarantee. If you don't love your backpack for any reason, we're now offering free returns within 30 days of delivery on all domestic orders. Whether your backpack is used or new, if you don't love it, fill out the form below within 30 days and we'll pay for your postage to return your bag. Our only requirement is that it cannot smell like smoke.