If you're having issues with your VIP discount not working, this is the article for you. From the emails we have seen, this issue is caused by one specific thing 99.9% of the time.
All you will need to do is remove any subscriptions from your cart. The reason for this is because subscriptions cannot be discounted at all as it causes issues on the backend of our site so anytime one is in your cart, the rest of your items are required to stay at the normal price. If you want a subscription and a discount on other items, I'd highly recommend ordering separately as we won't be able to go back and retroactively apply any sort of discount.